Payment All transactions made are through PayPal. The customer receives payment confirmation when payment details are entered and the ordering process is concluded. This confirmation is also your receipt.Privacy As our customer, we value and respect your privacy. We do not sell, trade, lease or rent any of your personal information with unauthorized third parties. We hate spam and promise to never spam you. We use various security measures to protect the security and confidentiality of your personal information.
Returns / refunds We do not accept returns for any reason except production error. Complaints about the product(s) shall be submitted to us fully and clearly described within a reasonable time after you have discovered the defects. In the case of a (production) error, the customer is required to take and upload a picture of the product displaying the error and email this information to firstname.lastname@example.org. If your request for return is accepted, the customer will be notified within 24 hours. The returning costs are at your own expense when you do not like the product, if the product does not fit, or you wish to return a gift. Having said that, you can always email us in order to work something out if you feel that
Delivery & shipping time The place of delivery is at the address given to us by the customer via PayPal check-out. Please double check if it’s the correct address. Your order can be subject to customs duty for which we cannot be held responsible. The estimated delivery time depends on whether you choose Free shipping or Express shipping. In rare cases the delivery might be subject to influences beyond our control, such as natural disasters or shitty postal service in countries that have government-controlled nationalised postal companies. In those cases delivery might take longer. Orders are shipped from monday to friday within 24 hours. Weekend orders are shipped on monday. Free shipping: When you choose Free Shipping, we will ship your order free of charge to whichever country you live in. Customers can use this option on their own risk. Delivery time is subject to the quality of postal service of your country.
Express shipping: After we have shipped out your Express order, DHL should deliver within 24 hours in Europe, and 48 hours in the rest of the world. If you place an order before 3AM (Dutch timezones apply) your order will be shipped out the same day. We are not responsible for any delays that can occur. Some countries (Iraq for example) have customised or strict rules for shipments entering the country, this can also be a factor to delay your order.